FotoLocal

FotoLocal · Support

How can we help?

Find answers about your photos, formats and purchases in FotoLocal.

Frequently asked questions

Is this a subscription?

No. The app and your first export are free. A one-time in-app purchase unlocks future exports, without per-photo fees or watermarks. Check the local price shown by the store.

Are my photos uploaded?

Photo processing happens on your device, without uploading to FotoLocal. Copies you save or share are managed by Photos, iCloud or the destination app.

Can every passport photo be made in the app?

No. U.S. 2×2-inch, UK and Australian entries distinguish printed-photo preparation from online applications. Canadian passport rules require commercial photography; its entry provides information, while the separate 50×70 mm general print preset is not a passport service. Check each format’s current source and the authority’s rules.

Why can I not create some formats?

In-person capture, professional-only workflows and unverified formats are informational. Digital-only formats do not get invented physical print dimensions.

Does every format accept white, blue or red?

No. Read the selected format’s background, source and scope. Custom colours are offered only where background replacement is enabled; strict formats preserve the original background.

Are 200 or 300 KB limits set by the authority?

Default compression targets belong to the app. Verified numerical requirements are shown separately. Correct dimensions and file size do not guarantee acceptance.

The camera will not open. What can I do?

Check camera permission in iOS Settings or import a photo. If the problem continues, close the camera page, try again, and tell support the steps and iOS version.

Background removal failed. What can I do?

Try an evenly lit photo of one person, or keep the original background to continue cropping. Some formats allow only the original background.

Why can I not reach a file-size target?

A format may have a minimum size or compression limit. Adjust within its rules or choose another image.

How do I print?

Use the print-sheet option for formats with physical dimensions. U.S. and Canadian general print presets offer 4×6-inch paper; other presets offer 10×15 cm, with A4 also available. Print at actual size (100%), without scaling to fit. Check the physical result and any required professional printing process.

Where did my history go?

Up to 20 final photos are kept only on this device and excluded from app backup. Reinstalling does not restore them. Export important photos.

How do I delete photos?

Clear local history in settings. Copies in Photos, Files or other apps must be deleted in those services.

Will my photo be accepted?

There is no guarantee. Check the accepting authority’s current requirements and permitted edits.

How do I restore a purchase?

Use Restore purchase in settings with the store account used for the original purchase. This restores access, not local photo history.

Your photos stay on your iPhone.

Photo processing is local. You choose when to save or share a copy.